That Extra Mile


Everyone says they go the extra mile. Almost no one actually does. Most people who go there think, "Wait... no one else is here... why am I doing this?" and leave, never to return.

That's why the extra mile is such a lonely place. That's also why the extra mile is a place filled with opportunities.

Be early. Stay late. Make the extra phone call. Send the extra email. Do the extra research. Help a customer unload or unpack a shipment. Don't wait to be asked; offer. Don't just tell employees what to do--show them what to do and work beside them.

Every time you do something, think of one extra thing you can do--especially if other people aren't doing that one thing. Sure, it's hard.

But that's what will make you different.

And over time, that's what will make you incredibly successful.

#extra #mile #over #opportunity #early #late #snow #ice #snowandice #snowmanagement

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