INTEGRITY

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Polar Group began as a snow and ice removal company and has grown into a full-service facility maintenance and support organization.  Our cost-effective business model allows customers to take advantage of high quality services through a single provider.

 

No longer do you need to contact and manage multiple vendors for your business.  At Polar Group, our multi-line service structure and extended network of service providers translates to lower overhead costs and fewer headaches all with constant communication and superior service.

 

Just ask our loyal client base.  We’ve built a solid reputation of putting each of our individual customers first and delivering on our commitment to excellence.

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CUSTOMER SERVICE

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Polar Group believes it is extremely vital to build relationships, keep an open line of communication with our clients, and provide customer service capabilities 24 hours a day, 7 days a week. We are committed to providing our clients with customized packages that are cost efficient to your business and quality and state of the art services. Polar Group is committed to resolve all service issues within 24 hours.  If for any reason, Polar Group fails to meet contractual obligations, we will not charge the client for the service.  Our goal is that the client is 100% satisfied.

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CERTIFICATIONS

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ISO CERTIFICATION

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The Polar Group LLC is an ISO 9001/SN9001 certified company. This is a set of international standards that are a verification of good quality management practices. It has been adopted by more than one million companies in 176 countries. Companies earn and maintain this certification  through a series of independent, third-party audits. These audits confirm the implementation of processes and procedures that go along with  the business and quality management standards for the professional snow and ice management industry. 

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View Polar Group ISO's certificate here.

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 ASCA CERTIFICATION

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ASCA Certification is an annual certification process developed for individuals who work in the professional snow and ice management industry.  An ASCA Certified (ASCA-C) snow contractor has obtained an education-based certification developed for the individual.  The education is risk management based and was developed to support the ANSI Approved American National Standards for the snow and ice management industry.

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CONTINUING EDUCATION

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From employees to our service providers, to dispatchers, to supervisors, all staff receives continuing education within the industry to provide our clients with the safest equipment and products and the best strategy to meet job expectations. Read about some of our continued education on our Blog page.

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