WHY CHOOSE POLAR GROUP?
INTEGRITY
Polar Group began as a snow and ice removal company and has grown into a full-service facility maintenance and support organization. Our cost-effective business model allows customers to use high-quality services through a single provider.
You no longer need to contact and manage multiple vendors for your business. At Polar Group, our multi-line service structure and extended network of service providers translates to lower overhead costs and fewer headaches, all with constant communication and superior service.
Just ask our loyal client base. We’ve built a solid reputation for putting each of our individual customers first and delivering on our commitment to excellence.
CUSTOMER SERVICE
Polar Group believes building relationships, keeping an open line of communication with our clients, and providing customer service capabilities 24 hours a day, seven days a week, is vital for the continued success of our clients and our company. Polar Group is committed to resolving all service issues within 24 hours. If, for any reason, Polar Group fails to meet contractual obligations, we will adjust the cost of the service accordingly. Our goal is to ensure our clients are 100% satisfied.
VALUES
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Satisfaction Guaranteed - The Polar Group prides itself on responding and promptly resolving all building maintenance issues within 24 hours. If, for any reason, Polar Group fails to meet our contractual obligations, we will adjust the pricing accordingly to ensure customer satisfaction.
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Highly Professional Staff - From our experienced management team to our licensed service providers and our dispatch staff, we will deliver the professionalism that customers expect from the Polar Group.
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Ready At A Moments Notice
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24-Hour Emergency Service: Your emergency is our emergency. Call us any time of day.
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Direct On-Line Support: We can also answer your questions or address your concerns via email and/or fax.
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Here to Help You: From service providers to dispatchers to supervisors, all of our staff members receive consistent training so you get the same answer, regardless of who you ask.
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Keeping You Informed: Before and after any service call, we let you know what was done and keep you up-to-date.
CERTIFICATIONS
ISO CERTIFICATION
The Polar Group LLC is an ISO 9001/SN9001 certified company. This is a set of international standards that are a verification of good quality management practices. It has been adopted by more than one million companies in 176 countries. Companies earn and maintain this certification through a series of independent, third-party audits. These audits confirm the implementation of processes and procedures that go along with the business and quality management standards for the professional snow and ice management industry.
View Polar Group ISO's certificate here.
ASCA CERTIFICATION
ASCA Certification is an annual certification process developed for individuals who work in the professional snow and ice management industry. An ASCA Certified (ASCA-C) snow contractor has obtained an education-based certification developed for the individual. The education is risk management based and was developed to support the ANSI Approved American National Standards for the snow and ice management industry.
CONTINUING EDUCATION
All staff receives continuing education within the industry to provide our clients with the safest equipment and products and the best strategy to meet job expectations. Read about some of our continued education on our Blog page.