When meeting potential customers, always view it as an opportunity to show your professionalism off to them. The old days of handwritten quotes on slips of paper are long gone. Printed quotation forms are a must. A positive attitude (there it is again) towards the service you will provide the customer also shows confidence and exudes professionalism. Be understanding of customers inability to understand what it is we actually do during all night snowstorms. Explain what
When seeking out new business, you might consider targeting all potential customers in the immediate vicinity of your satisfied customers. Ask your satisfied customer(s) for a letter of recommendation that you can use when discussing the possibility of securing new customers in the immediate geographic area around the site that you are already servicing. If you are charging ‘per push’ having new customers in the immediate vicinity will cut down on travel time between jobs.