When meeting potential customers, always view it as an opportunity to show your professionalism off to them. The old days of handwritten quotes on slips of paper are long gone. Printed quotation forms are a must. A positive attitude (there it is again) towards the service you will provide the customer also shows confidence and exudes professionalism. Be understanding of customers inability to understand what it is we actually do during all night snowstorms. Explain what you will do and what the price will be for the services rendered. Set yourself apart by treating the business like a profit center – and project the professionalism you have within you. It works.
You alone control your attitude and how you react to what happens around you.