When meeting potential customers, always view it as an opportunity to show your professionalism off to them. The old days of handwritten quotes on slips of paper are long gone. Printed quotation forms are a must. A positive attitude (there it is again) towards the service you will provide the customer also shows confidence and exudes professionalism. Be understanding of customers inability to understand what it is we actually do during all night snowstorms. Explain what

It is important that we (in the snow business – as well as all other walks of life) project a professional image. Customers need to be able to communicate with you. You must have at least a cell phone – and nowadays maybe an I-Phone or smart phone of some sort. Sounds basic doesn’t it? It is. However, do you have the phone number accessible so customers can find you. Nowadays, a Facebook page (even if you fight it, and get dragged in kicking-and-screaming). It is a cost

Attitude towards professionalism in the snow business, and attitude towards having total control of the growth of our business are intertwined. One introspective question often asked at this time of year (after the season is essentially over) is “how can we make a profit at this type work”? Other observations made by some often include: “Snow work is blood money”, “it’s a pain in the butt to do this work”, or “it’s hard work for the money we generate”, and “my guys want to

As we start the “selling season” for snow management contractors, some things come to mind. Many think they don’t need to start “bidding” or start “quoting” new work until September or October. That implies we are a seasonal business, and only have to pay attention to what goes on about 6 months a year. True - the small guys who are just looking to make a little money on the side, or guys who work as independent Service Providers for snow contractors need not pay attention t

In my opinion, it is imperative we (in the snow business – as well as all other walks of life) you project a professional image. Customers need to be able to communicate with you. You must have at least a cell phone – and nowadays maybe an I-Phone or smart phone of some sort. Sounds basic doesn’t it? It is. However, do you have the phone number accessible so customers can find you. Nowadays, a Facebook page is a cost of doing business. Have business cards. If you have