Documentation is a key element in protecting yourself. Assuming you are performing to the language of the contract, you need to document everything you do on all of your sites. Especially important is what you do to document deicing activities. Time on and off the site, the amount of product distributed and when you checked the site (or performed "ice watch" activities) are a few of the items that need recorded. Sidewalk work on any site (if part of your contract responsi